Terms and Conditions

Welcome to One Stop Tax (“we”, “our”, “us”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website or services.

1. About Us

One Stop Tax provides online taxation, tax return preparation, tax refund, tax back, business taxation, ABN and TFN application assistance, and related taxation services in Australia.

Our services are provided by qualified professionals in accordance with applicable Australian laws and regulations.

2. Acceptance of Terms

By using our website, submitting information, or engaging our services, you confirm that:

• you are at least 18 years of age or have the consent of a parent or legal guardian;
• the information you provide is accurate and complete;
• you are legally entitled to engage us to act on your behalf.

3. Scope of Services

Our services may include:

• Individual tax return preparation
• Tax refund and taxback services
• Business tax services
• ABN application assistance
• TFN application assistance
• Tax advice where specifically agreed
• Other taxation-related services

Our services are limited to the information supplied by you. We are not responsible for identifying information that has not been disclosed.

4. Your Responsibilities

You agree to:

• provide complete, accurate and truthful information;
• provide supporting documentation when requested;
• notify us promptly if any information changes;

You remain legally responsible for the accuracy of information lodged with the Australian Taxation Office (ATO), even where we prepare or lodge documents on your behalf.

5. Authority to Act

By engaging our services, you authorise One Stop Tax to:

• prepare taxation documents on your behalf;
• communicate with the ATO if required;
• submit tax returns or other applications to ATO;
• request additional information where necessary.

6. Fees and Payment

Our fees are outlined on our website under the Pricing tab, unless otherwise agreed in writing.

Where applicable:

• fixed fees apply to standard services;
• additional fees may apply for complex matters, including investment properties, capital gains, business income, trusts, companies, partnerships, or amended returns;
• payment may be deducted from your tax refund where this option is available and agreed;
• overdue accounts may incur reasonable recovery costs permitted by law.
• additional hourly fees apply if quoted hours are exceeded for non-individual tax returns.

Unless otherwise stated, all fees are in Australian Dollars (AUD).

7. No Refund, No Fee Promotions

Where we advertise a “No Refund, No Fee” offer, the promotion applies only where:

• you meet all eligibility criteria advertised at the time of engaging our services;
• your tax return does not result in a tax refund despite our reasonable assessment based on the information you provide; and
• the service requested falls within the scope of the promotion.

The “No Refund, No Fee” offer does not apply in the following circumstances:

• the service relates to a tax return review, amendment, objection, or correction;
• you are a non-resident for Australian tax purposes;
• you are an individual earning income through your own Australian Business Number (ABN), including sole trader or business income;
• you are a working holiday maker and your taxable income exceeds $45,000;
• the tax return relates to a financial year more than two years prior to the date of engagement; or
• you have outstanding tax debts or liabilities with the Australian Taxation Office (ATO).

We reserve the right to determine eligibility for the promotion based on the information provided by you and any applicable taxation requirements. Additional fees may apply where services fall outside the scope of this offer.

The offer does not apply where work has been completed but cannot be lodged due to incomplete information, incorrect information, client withdrawal, or circumstances outside our control.

8. Turnaround Times

Estimated preparation or processing times are indicative only.

ATO processing times, verification procedures, audits, reviews or delays are outside our control.

We do not guarantee that refunds will be issued within any particular timeframe.

9. Maximum Refund Statements

Where we refer to obtaining the “maximum refund”, this means we will prepare your return using the information you provide and claim deductions and offsets that we reasonably believe you are legally entitled to claim under Australian taxation law.

We do not guarantee a particular refund amount.

10. Refund Policy

Fees paid for taxation and related professional services are generally non-refundable once work has commenced, as fees relate to professional time, expertise, and services provided.

A refund request may be considered in the following circumstances:

• a fee has been charged incorrectly;
• we have not provided the service that was agreed upon;
• duplicate payment has been made; or
• another circumstance where a refund is required under applicable Australian Consumer Law.

Refunds will not generally be provided where:

• you change your mind after we have commenced preparing your tax return;
• you fail to provide required information or documentation;
• delays occur due to the Australian Taxation Office (ATO), government agencies, or circumstances outside our control;
• your expected tax refund amount differs from the final refund outcome;
• your tax return results in no refund unless you qualify under our advertised “No Refund, No Fee” offer;

If you believe you are entitled to a refund, you must contact us within a reasonable period and provide details supporting your request. We will review each request individually and respond within a reasonable timeframe.

Nothing in this Refund Policy excludes or limits any rights you may have under the Australian Consumer Law.

11. No Financial or Legal Advice

Unless expressly agreed in writing, information on this website is general information only.

Nothing on this website constitutes:

• financial advice;
• investment advice;
• legal advice; or
• accounting advice specific to your circumstances.

Professional advice should be obtained before making financial or taxation decisions.

12. Client Verification

We may request identity verification documents at any time to comply with:

• Australian taxation legislation;
• anti-money laundering requirements (where applicable);
• fraud prevention procedures.

Failure to provide requested identification may delay or prevent us from providing services.

13. Intellectual Property

All content on this website, including:

• text;
• graphics;
• logos;
• forms;
• software;
• downloadable material;
• website design;

is owned by or licensed to One Stop Tax and is protected under Australian intellectual property laws.

You may not reproduce, copy or distribute our content without prior written consent.

14. Website Use

You agree not to:

• misuse our website;
• attempt unauthorised access to our systems;
• upload malicious software;
• interfere with website functionality;
• use automated systems to scrape website content.

We reserve the right to suspend access where misuse is suspected.

15. Third-Party Websites

Our website may contain links to external websites.

We do not control or endorse third-party websites and accept no responsibility for their content, security or privacy practices.

16. Limitation of Liability

To the maximum extent permitted by law:

• we are not liable for indirect, incidental or consequential loss;
• our liability is limited to the amount paid for the relevant service;
• we are not responsible for delays caused by the ATO, government agencies or third parties.

Nothing in these Terms excludes rights that cannot legally be excluded under the Australian Consumer Law.

17. Australian Consumer Law

Nothing in these Terms limits or excludes any guarantees, warranties or rights you are entitled to under the Competition and Consumer Act 2010 (Cth) or any other applicable law.

18. Privacy

Our collection, use and storage of personal information is governed by our Privacy Policy.

By using our services, you consent to the handling of your personal information in accordance with that policy.

19. Security

While we implement reasonable security measures, no online transmission or storage system is completely secure.

You acknowledge that information transmitted over the internet is at your own risk.

20. Suspension or Termination

We may refuse, suspend or terminate services where:

• false information is supplied;
• fees remain unpaid;
• unlawful activity is suspected;
• abusive behaviour occurs;
• continued engagement would breach professional obligations.

21. Changes to These Terms

We may amend these Terms from time to time.

Updated Terms become effective immediately upon publication on this website.

Your continued use of our website constitutes acceptance of the revised Terms.

22. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

23. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us.